- On long-distance mister tickets purchased at Pesatura ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the tagliando office.
How do Rso register for the MUGI system?
Website (Access your account > Private settore) / Mugi APP (My settings > Private reparto) Preciso see account movements, sommita up cards and obtain receipts for non-transferable cards you must register as a user of the system. Preciso do this, go esatto the Private Distretto on the website or App and provide your details as requested jokabet (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be anche-mailed sicuro you, and you can then log on and carry out most operations. Registration is verso card (not a user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used con the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on a journey, the following operations can be carried out coraggio the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys I have made?
Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Area of the website. You can also check the last four movements and journeys made with the card at any culmine-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ed-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can I top up my MUGI card?
- Newspaper kiosks, tobacconists' and book shops with suitable p.ovverosia.s. terminals.
- Certain public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren cedola machines and tagliando offices.
- Automatic vertice-up machines at the bus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic culmine-up machines at Aspire of Liberty 20, Donostia (on the spigolo of Txurruka street).
- On-line, cammino the private reparto of the website, providing you are verso registered user.
How much credit can I load onto my card?
You can sommita up from �5 sicuro a maximum of �300, con multiples of �5. For on-line operations the maximum culmine-up is �100.
How and when do on-line vertice-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and vertice-ups made after h take an extra day preciso become available. However, this type of vertice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesatura scontrino offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver's position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
